Author Archives: Dustin B. Cisneros
Here at RackNerd, we're on a mission to introduce infrastructure stability on a global scale - one server at a time. Learn more about our story and why you should choose RackNerd for your infrastructure as a service (IaaS) needs!



Interview with RackNerd CEO Dustin Cisneros: The Importance of Human Interaction in Customer Service

“900 tickets a day with a 10-minute average response time? How is that possible? Is community provider RackNerd using some kind of advanced AI to handle requests? In this in-depth interview, RackNerd CEO, Dustin Cisneros, talks extensively about how important human interaction is when servicing clients. It’s an eye-opening look at how passionately a market […]

RackNerd Client Portal – Introducing Search by Server IP Address and Related Service in Ticket View!

Today, we are pleased to announce the launch of new feature enhancements to the RackNerd client portal. The RackNerd Client Portal is a one-stop-shop where you can manage and view your services, view/pay invoices, and request support. You can access the RackNerd Client Portal at https://my.racknerd.com/clientarea.php We are excited to introduce three new feature enhancements […]