Interview with RackNerd CEO Dustin Cisneros: The Importance of Human Interaction in Customer Service

“900 tickets a day with a 10-minute average response time? How is that possible? Is community provider RackNerd using some kind of advanced AI to handle requests? In this in-depth interview, RackNerd CEO, Dustin Cisneros, talks extensively about how important human interaction is when servicing clients. It’s an eye-opening look at how passionately a market […]