At RackNerd, we know that having reliable support behind your hosting service is just as important as the infrastructure itself. That’s why we make it easy to get in touch whenever you need help — and our support team is available 24×7, with response times that average under 10 minutes.

In this quick guide, I’ll walk you through how to open a support ticket with us, step-by-step. Whether you’re encountering a technical issue, need help with your VPS, or just have a general question, submitting a ticket is the fastest and most organized way to get support from our team.

Step 1: Visit the RackNerd Client Area

To begin, head over to the RackNerd Client Area by visiting https://my.racknerd.com/clientarea.php. You can also get there by clicking on the “MY ACCOUNT” link from our homepage.

Once you land on the page, log in using your registered email address and password.

Step 2: Log In to Your Account

After entering your credentials, click Login. This will take you to your account dashboard — the central hub for managing your services, billing, and support requests.

Step 3: Open a New Ticket

From your dashboard, go to the main navigation menu and select “Open Ticket.”

This is the starting point for getting in touch with us. Whether your question is related to technical support, billing, or general sales inquiries, this is where you’ll initiate that conversation.

Step 4: Choose the Appropriate Department

On the next screen, you’ll see a list of departments. Since this guide is focused on technical issues, you’ll want to select the Technical Support department. If you have a different kind of concern, feel free to choose the appropriate department based on your situation.

Step 5: Fill Out the Ticket Form

Once you’ve selected the department, you’ll be presented with a simple form. Here’s what to do:

• Subject: Briefly describe your issue.
  
• Related Service: Choose the service this request is related to (optional but helpful).
  
• Priority: Select a priority level that best reflects your situation.
  
• Message: Provide as much detail as possible about your issue. The more context we have, the faster we can resolve it.

• Attachments: Upload any relevant screenshots, configuration files, or logs.

For more complex issues, we often recommend recording a short screencast using vidyard.com. You can include the link in your message — this makes it even easier for our support team to see what’s going on and provide a quick solution.

Step 6: Submit Your Ticket

After you’ve completed the form, click Submit. You’ll receive a confirmation message via email, and your ticket will be sent directly to our Technical Support team. From there, one of our staff members will follow up with you — often within just a few minutes.

Need Help? We’re Always Here

And that’s all there is to it! Submitting a support ticket with RackNerd is quick, simple, and effective. It’s the best way to make sure your questions are addressed promptly by the right team.

We take pride in offering real support by real people — 24×7, and we’re here to help whenever you need us. Whether you’re just getting started or managing mission-critical infrastructure, you can count on us to have your back.

If you haven’t explored our platform yet and want to learn more about our VPS, reseller, or dedicated server offerings, feel free to check out our services at RackNerd.com.

How to Open a Support Ticket with RackNerd Video Tutorial: